Frequently asked questions

Once an order has shipped, you will receive a shipment confirmation email with your order details and tracking number. For help tracking an order, call Customer Service at (877) 722-6567 or email orders@alfaparf.com with your account information.

Please review our Orders + Returns Policy for information about returns, exchanges and cancellations.

Return requests for short shipments or incorrect items must be made within 30 days. If your order is missing an item, call Customer Service at (877) 722-6567 or email orders@alfaparf.com so our team can help open a claim.

Carriers deliver Monday through Friday during the operating hours maintained by each customer. Saturday, Sunday, holiday and Post Office Box deliveries are not available. Visit our Shipping Policy for more details.

At this time, only Ground Shipping is available so orders can comply with aerosol and hazardous-material shipping restrictions.

Please review our Orders + Returns Policy for current information about returns, exchanges, cancellations and refunds.

• Free Standard Shipping: orders of $59.99 and above.
• $15 flat-rate Standard Shipping: orders from $0.00 to $59.98.
• No-ship zones: Alaska, Hawaii, Puerto Rico, Canada and military bases.

Standard Shipping is generally estimated at three to five business days.

No. International orders cannot be processed through this website. Email info@alfaparf.com or call 1-877-722-6567 to be connected with the appropriate country manager.

Applicable sales tax is added to service and retail product orders placed on alfaparfusapro.com. The amount is based on the local sales-tax rate associated with the shipping address.

Protecting your personal information is a priority. Orders placed on this website are encrypted to protect credit-card information submitted during checkout.

Email us.sales@alfaparf.com and our team will connect you with the appropriate professional representative.

Our Rewards Program recognizes salons and stylists for their loyalty to ALFAPARF MILANO PROFESSIONAL. Visit our Contact Us page and let us know you are interested, or email us.sales@alfaparf.com.

Products purchased through alfaparfusapro.com are intended for professional use or sale in your salon to your clients. You may sell to your clients through a website when the transaction still requires curbside pickup or personal delivery. By purchasing, you agree not to resell or distribute products for unauthorized commercial purposes. Orders may be rejected or cancelled when there is reason to believe they are not for permitted professional use.

Licensed professional stylists and estheticians can apply. Bloggers and general beauty or lifestyle influencers should email info@alfaparf.com to inquire about opportunities.

The affiliate program gives licensed stylists a unique code to share with friends, followers and clients. Affiliates can receive a commission for qualifying purchases made with their code on shopalfaparfusa.com. Visit the Affiliate Program page for details.

We are highly conscious of the ingredients used in our products and formulate for performance, efficacy and professional results. Our formulas contain many naturally derived ingredients, but not every line is classified as all-natural or organic.

For technical and education questions, email our professional education team at education.usa@alfaparf.com.