FAQ's

Q: HOW CAN I TRACK MY ORDER?

A: Once an order has shipped, you will receive a shipment confirmation email containing the details of your order, including a tracking number. You may contact Customer Service at (877) 722 6567 or send us an email to orders@alfaparf.com with your account information for assistance in tracking your order.

 

Q: CAN I RETURN OR EXCHANGE MY ORDER?

A: Please see our Orders + Returns Policy for information about returns, exchanges, and cancellations.

 

Q: WHAT HAPPENS IF I DO NOT RECEIVE MY ORDER, OR IT'S INCORRECT?

A: Return requests for short shipment or wrong items must be made within 30 days. 

If your order is missing an item, please contact Customer Service at (877) 722 6567, or send us an email at orders@alfaparf.com so that we can help open a claim on your behalf.

 

Q: WHEN WILL MY ORDER BE DELIVERED?

A: Carriers will deliver Monday – Friday during the operating hours that are maintained by each customer. No Saturday/Sunday, holiday, or Post Office Box deliveries will be made. For more details check out our Shipping Policy.

 

Q: DOES ALFAPARF GROUP OFFER EXPEDITED SHIPPING?

A: At this time, we only offer Ground Shipping to comply with aerosol/hazmat shipping restrictions.

 

Q: HOW LONG DO REFUNDS TYPICALLY TAKE?

A: Please see our Orders + Returns Policy for information about returns, exchanges, cancellations, and refunds.

 

Q: HOW MUCH DOES SHIPPING COST? 

 

Q: DOES ALFAPARF ACCEPT INTERNATIONAL ORDERS?

A: No. At this time we are unable to process international orders. Please contact info@alfaparf.com or toll-free at 1-877-722-6567 to be connected with the appropriate country manager.

 

Q: DO I GET CHARGED SALES TAX ON MY ORDER?

Applicable sales tax will be added to service and retail product orders placed on alfaparfusapro.com. The tax amount charged will be based upon the local sales tax rate of the shipping address indicated.

 

Q: IS IT SAFE TO USE MY CREDIT CARD ON THIS WEBSITE?

A: The security of your personal information is always our priority. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

 

Q: HOW CAN I CONNECT WITH SOMEONE IN MY AREA?

A: Want to connect with our team? Great! Send us an email to us.sales@alfaparf.com and we'll be in touch.

 

Q: HOW DO I ENROLL IN THE SALON REWARD PROGRAM?

A: Our Rewards Program allows us to reward salons + stylists for their loyalty to Alfaparf Group. We'd be happy to help you enroll, if you haven't already, or clarify any questions you might have on our program. Please visit our Contact Us page + let us know you're interested in the program, or send us an email at us.sales@alfaparf.com.

 

Q: CAN I SELL PRODUCTS ON MY SITE?

A: Unfortunately, your purchase of our products on alfaparfusapro.com is only for your personal use or sale in your salon to your clients. You may sell to your clients on a website as long as it still requires curbside pickup or personal delivery. By purchasing our products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.

 

Q: WHO CAN SIGN UP FOR THE AFFILIATE PROGRAM?

A: Professional (licensed) stylists and estheticians can sign up for the affiliate program. If you are a blogger or general beauty/lifestyle influencer, please send us a DM or email us at info@alfaparf.com to inquire about the affiliate program.

 

Q: WHAT IS THE AFFILIATE PROGRAM?

A: The affiliate program provides licensed stylists a unique code to share with friends, followers, and clients. The affiliate will then receive a commission for purchases made using the code on www.shopalfaparfusa.com. Click HERE for more details.

 

Q: DOES ALFAPARF GROUP TEST ON ANIMALS?

A: No, none of our products are tested on animals.

 

Q: ARE ALFAPARF GROUP PRODUCTS ALL-NATURAL OR ORGANIC? 

A: We at Alfaparf Group are very conscious of the ingredients we use and what we put in our products. We are free of known ingredients that can be harmful and try to formulate within these parameters, to the best of our ability, based on performance and efficacy. While our formulas do contain many naturally derived ingredients, not all lines are not “all-natural” or “organic.”

 

Q: HAVE TECHNICAL QUESTIONS?

A: Send us a message at education.usa@alfaparf.com