Careers
Join the Family
Alfaparf Group is an organization built on excellence, passion, innovation, curiosity, and family values with over 40 years in the professional hair and skin industry. We are headquartered just outside of Milan, Italy, where entrepreneurial spirit, artistic sensitivity, and Italian creativity collide, and from which we draw inspiration every day.
Like a family, we're always growing and looking for talented individuals to join our team. Want to be part of the family? Check out our current openings below.
At Alfaparf Group, we welcome candidates from all different backgrounds and walks of life, we embrace and celebrate diversity and authenticity in the industry and in our offices around the world.
WORK WITH US
SALES
There are no openings at this time. Check back again soon!
MARKETING
Social Media Assistant
We're currently looking for a Social Media Assistant to join the team.
Role + Responsibilities:
- Helps manage social media channels, including but not limited to Instagram, Facebook, Pinterest + YouTube
- Works with National Artistic Director + Content Director to create content that promotes audience interaction + engagement that's aligned with monthly, seasonal + yearly plans.
- Works as part of a team to develop + execute Advocacy monthly mailers
- Analyses and reports audience information and demographics on social posts + mailer campaigns
- Researchers trends + stays up to date on industry news, events + happening
- Works with Social Media Director to develop content for all channels including but not limited to social media, websites + email marketing
- Assists Social Media + Marketing Directors when needed with large projects, events, and launches
Want to apply? Send us a message to malvarez@alfaparf.com with your resume, cover letter + portfolio.
EDUCATION
There are no openings at this time. Check back again soon!
OPERATIONS
Customer Relations Specialist
We're currently looking for a Social Media Assistant to join the team.
Role Summary:
The Customer Service Representative plays a vital role in ensuring our business grows. This role enables the direct sales team and the skin care team by facilitating the order processing, providing customer support, and ensuring timely deliverables of accurate orders and customer needs. This individual manages the order process, ensuring that any new orders are processed timely and accurately, any customer issues with past orders have been properly addressed, and communicating with the direct and skincare teams to provide them with information necessary to maintain strong relationships with our customers. This individual must understand the importance of accuracy, strong communication, problem solving, and process execution, and he or she recognizes that these elements create a strong customer experience which results in customer loyalty, retention and brand growth.
Duties and responsibilities:
· Effectively execute the complete process for placing product orders, including timely and accurate order-processing, returns processing and credit processing, product exchanges, handling incoming calls and enquiry resolution for our customers
· Enforce the sales policy and communicate any customer concerns regarding policy
· Provide sales support and keep consultants and customers informed (phone, emails) of any changes in sales policy and back orders
· Creation of new customers according to the sales structure and respective territories
· Handle system updates: customer accounts information, remove old back orders, etc.
· Interact with internal and external areas to resolve issues accordingly and respond to e-mails, voicemail or faxes in a clear, concise, and timely manner
- Exercise judgment and discretion in the completion of daily tasks and interaction with customers
- Create purchase orders for incoming materials and update price list in SAP
- Take every opportunity to exceed the expectations of both our internal and external customers
Want to apply or check out the full description here.